How do I cancel or alter my reservation as a tenant?

To cancel or alter your reservation, go to your Booking Tab found in ‘’My eLands’’. There you can Alter or Cancel a booking Reservation. Please remember that when you cancel a reservation, your account will be the party responsible for the cancellation and that may affect the outcome. For more information please have a look at the eLands Cancellation Policy.

Upon a cancellation your Booking Reservation will change its status to “Cancelled’’.

Tenants who cancel their Booking Reservation are not entitled to apply for the eLands Tenant Refund Policy unless the host had violated the eLands Minimum Quality Standards or if the rental description does not reflect the rental space the tenant booked. For more information please have a look at the eLands Tenant Refund Policy.

If the host cancels the booking Reservation, the Tenant will immediately get a full refund of his or her deposit and the option to place that refund on another listing or transfer the funds back to your personal bank account. When a host cancels a booking reservation his/her listing might be affected in placement on the eLands pages. For more information please have a look at the eLands Cancellation Policy

 

 

What do I do if a lessor cancels my Booking Reservation?

On such rare occasions that a lessor cancels a Booking Reservation after the deposit was processed you should rest assured that your payment is secure and will be automatically transferred fully to your eLands account.

Upon a cancellation you will be immediately notified through email and SMS.  From your eLands account you will have 2 options:

  • The first option is to transfer the deposit to another listing. This can be easily done because once the host cancels your booking request elands automatically transfers your booking deposit to your account where you can use it to book another listing or which leads to,

  • The second option where you transfer the deposit you paid back (including all eLands service fees) to your bank account.

In general, refunds issued to credit cards can take 5-7 business days to be reflected on your statement after they are processed by eLands. Refunds issued to PayPal accounts occur within 24 hours.

If a host cancels your reservation during your stay, a full refund is not guaranteed since you may have to pay for the nights you stayed in the listing. eLands will reach out to you directly if this is the case.

 

 

What is the eLands Cancellation Policy about?

The Cancellation policy in eLands varies depending at which point the tenant or the host makes a Cancellation.

We feel that it is eLands duty to best protect our tenants and hosts' rights in the best way possible, and to do so we created a cancellation policy.

This policy varies depending on which party is making the cancelation.

If it is the Tenant who is making the cancelation after the booking deposit has been processed, the host would still be entitled to it by law. The reason for this is that after the booking was processed that space’s calendar would be marked as Booked and reserved to you. As so that space would no longer be visible to anyone who tries to search for a space to rent during those days. To best protect both parties after a reservation booking is completed eLands considers any cancelation made from a tenant as a ‘’Last minute cancelation’’ and the host would still get the full booking deposit unless the tenant reports any violation made by that host. The tenant will have up to 24 hrs after the scheduled check in time to make any claim.  For more information visit the eLands Tenant Refund Policy

If it is the host who is making the cancellation after the booking deposit was processed the tenant will get a full refund of his deposit and have the option of moving that Booking deposit to another listing or just withdraw his/ her money back to their bank account. When such actions are taken eLands opens an investigation to see if any policies were broken. When the host cancels a booking reservation, his/ her listing's placement in the elands pages will be affected and it might get negative reviews from his/her tenants who were affected by this cancellation. We understand that there might be some rare circumstances where the host has no other choice but to cancel a booking reservation. Because of such extreme circumstances, such as fire or death, the host has the possibility to explain it to the eLands Support Team, and if provided with all the needed evidence the listing placement will not be affected. 

 

 

Can I cancel my pending reservation request?

You can cancel your reservation request at any time you wish. With that said, we would also like to point out that if your Booking request is still pending acceptance and as such you did not yet pay the deposit, you will not suffer any penalty for canceling your pending reservation.

You will only lose your deposit if you cancel your booking after you had confirmed your booking reservation.