What does each message status mean?

Messages and requests you receive have different status. This status can be one of the following:

Inquiry – This is when a guest contacts a host before a booking to obtain certain information like confirming the availability of certain dates. 

Pending – This is when a guest makes a booking request but the host has yet to accept or decline. Hosts are requested to get back to their prospective clients within 24 hrs for after this time expires that booking request changes to Expired and the guest would need to make a new request. Not replying within 24 hrs will affect the placement of your listing in eLands search results.

Accepted – This is when a host accepts a tenants booking request. The next step would be to pay the booking deposit and your booking would be complete.

Declined – This is when a host declines a reservation request, the guest will receive notice that his booking request was declined. Hosts are requested to send their reason for declining a booking request. Although this is rare the guest would then need to book with another host. At this point no payments are processed.

Expired - A tenant submits a reservation request, but the host does not accept or decline the request within the 24-hour time frame. When a reservation request expires, the guest is free to book with another host, as no payment is charged.

Canceled - You have a canceled reservation with a guest or host If the guest cancels the booking after the deposit was done, the lessor will still be entitled for that deposit. If the host cancels the booking the tenant will be reimbursed the full deposit payment and eLands personnel will assist you to book another place (if requested). Both tenant and lessor have the option to change the booking dates before the reservation deposit is paid

Not Possible – when more than 1 tenant sends a booking request for the same dates. After the lessor chooses one, the other booking request with the same dates, already accepted and booked, will change to Not Possible.

How do I send messages from eLands?

Sending a message on eLands is very easy, simply click on ‘Contact Me’ on the listing’s page and type your question. This will automatically show search results for similar preset questions that you can submit. After a booking reservation is confirmed both host and guest can use the ‘’Send message’’ function without any restrictions. which is found in ‘’My Bookings’’ Tab.

Communication is very important so do not hold back!